Chalhoub Group Jobs – Store Manager

Website Chalhoub Group

Job Description:

  • Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies. Drive in-store CX initiatives

Job Responsibilities:

  • Plan succession of team members in terms of readiness
  • Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
  • Drive eNPS through people experience initiatives and culture
  • Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
  • Offer store support including concessions, real-time as per business needs
  • Act as the key point of contact with back-office operations
  • Ensure click and collect are conducted within SLAs
  • Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
  • Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
  • Ensure store team is working towards the same goal
  • Promote omnichannel sales
  • Increase the store revenue target vs actual
  • Increase sell-through at full price
  • Provide input to whats working well, whats not working well and feedback

Job Requirements:

  • 4+ years leadership experience within Luxury Retail (Fashion, Footwear, Accessories or Beauty)
  • Arabic Language (Speaking, Reading and Writing)

Job Details:

Company: Chalhoub Group

Vacancy Type: Full-time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here

247careersforfresher.net

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